Refund policy

Returns & Refunds

Oydhioaeewuborixu
Uwe Braun
Ackerweg 11, 33602 Bielefeld, Germany
Email: info@oydhioaeewuborixu.store
Phone: +49 521 3074650

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@oydhioaeewuborixu.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A machine must be returned complete and, where possible, in its original packaging; a petrol machine that has been fuelled and run cannot be returned for safety and hygiene reasons once fuel and oil have been added. Unused machines in original packaging and unfitted attachments and spares may be returned within the statutory 14-day withdrawal period. Do not add fuel or oil to a machine you may wish to return. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Blades, belts, spark plugs, air filters, batteries and tyres are wearing parts and are stocked as spares — this is normal, not a defect. Damage from servicing or unblocking a deck with the engine running or the key in, from mowing beyond the rated slope, from running a petrol engine indoors, from old or unstabilised fuel, or from towing an attachment beyond the machine's rating is not a warranty defect, and can cause serious injury.